Delete your account and data
You can ask us to delete your Simply Unpack account and the personal data associated with it at any time. Here is how to request it and what happens next.
Last updated: 2 September 2026
How to request deletion
Email hello@simplyunpack.com from the address on your booking, with the subject "Delete my account", or call +91 88003 81660. Include the name and phone number used for the booking so we can verify the request.
What gets deleted
- Your account and login details.
- Contact details — name, phone number and email address.
- Property and address details linked to your bookings.
- Service preferences, saved quotes and in-progress booking data.
- Handover photographs of your home.
What we have to keep
Invoices, payment records and tax documents are retained for the period required under Indian tax and accounting law, and records connected to an open dispute or legal claim are kept until it is resolved. These are held in restricted access and are not used for any other purpose.
Timeline
We acknowledge deletion requests within 2 working days and complete deletion within 30 days of verifying your identity. You get a confirmation once it is done.
Before you delete
Deletion is permanent. Any active or upcoming booking will be cancelled under the Refund & Cancellation Policy, and handover photos and records of past work will no longer be available to you. Download anything you want to keep first.
Clearing data on this device
Booking progress saved in your browser is separate from your account. Clear site data for simplyunpack.com in your browser settings to remove it. See the Cookie Policy.
Questions
Anything unclear about the process: hello@simplyunpack.com.