Refund & Cancellation Policy
Plans change during a move. This policy sets out how cancellations, rescheduling and refunds work on a Simply Unpack booking.
Last updated: 2 September 2026
Cancelling a booking
- More than 48 hours before the scheduled start: full refund of any advance paid.
- 24 to 48 hours before: 75% of the advance refunded; the balance covers team scheduling and blocked capacity.
- Less than 24 hours before, or on the day: the advance is not refundable, as the crew and slot are already committed.
Rescheduling
Rescheduling is free if requested more than 24 hours before the scheduled start, subject to availability on the new date. One free reschedule per booking. Later requests are treated as a same-day cancellation and rebooking.
If we cannot start
If our team cannot begin because the property is locked, permissions or lift access are unavailable, the shipment has not arrived or there is no power or water, a visit charge may apply and the balance is refunded or carried to a rescheduled date.
Cancellation by us
If we cancel or cannot deliver the service for any reason on our side, you receive a full refund of everything paid, including any advance and visit charges.
Partial completion
If work stops midway for reasons outside our control, you are charged only for the scope completed up to that point, assessed against the agreed quote. Anything already paid beyond that is refunded.
Service guarantee
Every job ends with a documented quality check and sign-off. If something in the agreed scope was missed or done poorly, tell us within the follow-up window and we will return and fix it at no charge. Rework is our first remedy; refunds apply where rework is not possible.
Refund method and timeline
Refunds are processed to the original payment method within 5 to 7 working days of approval. Bank or payment-provider processing may add a few days beyond that. UPI and card timelines depend on your bank.
Add-ons and third-party work
Pest control, specialist installations and vendor-supplied parts follow the partner’s own cancellation terms where these have already been scheduled or purchased. We tell you before booking anything with such terms.
How to cancel
Call or WhatsApp +91 88003 81660, or email hello@simplyunpack.com with your booking reference. Cancellation is effective when we acknowledge it.